Shipping Information
Processing & Dispatch
All artworks are packed by the artist in Reykjavík, Iceland, using archival and environmentally responsible materials.
Please allow 5–7 working days for processing and preparation before dispatch. Custom-made or commissioned works may require a longer lead time, which will be confirmed individually.
Once your order is shipped, you’ll receive a confirmation email with tracking details and an estimated delivery date.
Shipping Methods
All artworks are sent using insured, trackable courier services such as DHL Express, UPS, or Iceland Post’s international courier network (EMS).
Shipments require a signature on delivery to ensure safe receipt.
Each work is professionally packed to protect it during transport — typically in rigid envelopes or boxes, depending on format (flat works on paper, framed pieces, or small objects).
Estimated Shipping Costs
(Prices in Icelandic króna (ISK) and approximate in EUR/USD equivalents. Final cost may vary slightly depending on size, insurance, and destination.)
| Destination | 0 - 1 Kg | 1 - 5 Kg | Estimated delivery time |
| Within Iceland | 40 € (~ 6,000 ISK) | 80 € (~ 12,000 ISK) | 1–3 business days |
| Nordic countries (Denmark, Norway, Sweden, Finland) | 40 € (~ 6,000 ISK) | 80 € (~ 12,000 ISK) | 3–5 business days |
| Rest of Europe | 40 € (~ 6,000 ISK) | 80 € (~ 12,000 ISK) | 4–6 business days |
| United Kingdom | 40 € (~ 6,000 ISK) | 80 € (~ 12,000 ISK) | 4–6 business days |
| North America (USA, Canada) | 40 € (~ 6,000 ISK) | 80 € (~ 12,000 ISK) | 5–7 business days |
| Rest of world (Asia, Australia, etc.) | 40 € (~ 6,000 ISK) | 80 € (~ 12,000 ISK) | 7–10 business days |
Shipping prices include basic insurance and export documentation. Additional insurance or custom packing for framed works can be arranged upon request.
Customs & Import Duties
Shipments outside Iceland may be subject to customs duties, VAT, or import taxes according to the destination country’s regulations.
These charges are not included in the artwork price or shipping cost and are the responsibility of the buyer.
All parcels are clearly marked as “Original Artwork” (HS code 9701.10–9703.00) to support tax exemptions where applicable.
Packaging
Each artwork is wrapped in acid-free tissue, reinforced with protective layers, and boxed securely.
Recycled or compostable materials are used wherever possible.
Special packaging requirements (for example, framed works or combined shipments) can be discussed individually.
Delivery Times & Tracking
Delivery times are estimates and may vary depending on customs clearance or weather conditions.
You can track your shipment at all times using the tracking number provided via email.
Lost or Damaged Shipments
All works are fully insured during transit.
If a parcel arrives damaged or does not arrive within the expected timeframe, please contact emiliatelese@emiliatelese.com within 7 days of receipt (or expected delivery date).
Include your order number, photos of packaging if applicable, and a short description of the issue.